Customer Support Officer

Early Start Australia

Melbourne, Australia
On-site
De-escalating challenging customer interactions
Familiarity with crms and customer databases
Complex call centre or fast-paced retail
As a Customer Service Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression

Job Summary

  • As a Customer Service Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression.
  • You will actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments, process detailed information consistently and accurately.
  • Enjoy employee benefits including work-life balance, no weekends, access to purchase additional leave, discounted health insurance, car leasing packages, and paid parental leave.

Matching Summary

As a Customer Service Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression.

Skills & Requirements

Must-have

  • de-escalating challenging customer interactions
  • familiarity with CRMs and customer databases
  • complex call centre or fast-paced retail
  • experience working with KPIs
  • strong problem-solving ability
  • exceptional attention to detail

Nice-to-have

  • genuine empathy for people
  • collaborative team player
  • results-driven energy
  • adaptability

Key Requirements

  • NDIS Worker Screen Check
  • National Police Check

Work Rights

Not specified

Tailored Resume

Cover Letter