Quality Supervisor | Las Piñas

TaskUs

Las Piñas, Philippines
Not specified; not specified; competitive industry...
2 years people management experience
Bpo space background required
Implement escalation procedures
The role involves supervising the performance of Quality Analysts and ensuring their strict compliance with established processes

Job Summary

  • The role involves supervising the performance of Quality Analysts and ensuring their strict compliance with established processes.
  • TaskUs offers a People First culture that prioritizes employee well-being through competitive salaries and comprehensive benefits packages.
  • Candidates must possess at least two years of relevant people management experience within or beyond the BPO industry.

Matching Summary

The role involves supervising the performance of Quality Analysts and ensuring their strict compliance with established processes.

Salary

Not specified; Not specified; Competitive industry salaries and comprehensive benefits packages

Skills & Requirements

Must-have

  • 2 years people management experience
  • BPO space background required
  • Implement escalation procedures
  • Mediation and conflict resolution
  • Customer confidentiality standards

Nice-to-have

  • Strategic problem-solving skills
  • Creative solution implementation
  • Passion for team development
  • Constructive feedback delivery
  • High-performing team leadership

Key Requirements

  • At least 2 years of people management experience
  • Background in BPO space
  • Experience in mediation and conflict resolution

Work Rights

Not specified

Tailored Resume

Cover Letter