Customer Service Specialist / Sales Support (m/w/d)

Sonova Group

Linz, Austria
On-site
Order processing in sap
Complaint processing in crm
Customer support via phone and email
The Sonova Group is seeking a Customer Service Specialist/Sales Support in Linz, Austria, responsible for managing customer orders, service cases, and inquiries to enhance customer satisfaction. The ideal candidate should have a structured approach, strong customer service skills, and proficiency in relevant software systems

Job Summary

  • In this role, you will be an important interface between our customers, internal specialist departments, and international service partners.
  • You will ensure that orders, service cases, and customer inquiries are processed efficiently, thus contributing significantly to high customer satisfaction.
  • We offer you a modern work environment, a motivated team, and diverse opportunities for professional and personal development.

Matching Summary

Match Score: 85

The Sonova Group is seeking a Customer Service Specialist/Sales Support in Linz, Austria, responsible for managing customer orders, service cases, and inquiries to enhance customer satisfaction. The ideal candidate should have a structured approach, strong customer service skills, and proficiency in relevant software systems.

Skills & Requirements

Must-have

  • Order processing in SAP
  • Complaint processing in CRM
  • Customer support via phone and email
  • Coordination with international locations
  • Very good German language skills

Nice-to-have

  • Structured and reliable work style
  • Team player
  • Enjoy international environment
  • English language skills

Key Requirements

  • Completed commercial or technical training
  • First professional experience in Customer Service, Order Management, or Sales Support is advantageous
  • Confident use of MS Office
  • Experience with SAP or ERP systems is a plus

Work Rights

Not specified

Tailored Resume

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