Produktmanager Collections – Customer Contact & Digital Journey (w/m/d)

23

Not specified; not specified; benefits include pen...
Hybrid
Customer journey management experience
Digital product development in regulated environments
Data-driven decision making and kpi definition
The job posting seeks a Product Manager for Collections at ING, focused on enhancing the customer contact strategy and digital journey in the banking sector. The candidate should have a strong background in customer journey management, data-driven decision-making, and excellent stakeholder management, with an emphasis on creating seamless customer experiences

Job Summary

  • You will serve as the central point for the Customer-Contact strategy in the Collections environment, balancing customer behavior with regulatory requirements.
  • The role involves defining and prioritizing requirements to create a seamless digital self-service journey that minimizes unnecessary contacts through innovative nudges.
  • Candidates will benefit from a hybrid work model, individual development budgets, and a diverse international culture at ING.

Matching Summary

Match Score: 85

The job posting seeks a Product Manager for Collections at ING, focused on enhancing the customer contact strategy and digital journey in the banking sector. The candidate should have a strong background in customer journey management, data-driven decision-making, and excellent stakeholder management, with an emphasis on creating seamless customer experiences.

Salary

Not specified; Not specified; Benefits include pension scheme, company car lease, and personal development budget

Skills & Requirements

Must-have

  • Customer Journey Management experience
  • Digital product development in regulated environments
  • Data-driven decision making and KPI definition
  • Stakeholder management across Risk and Legal teams
  • End-to-end ownership of digital features

Nice-to-have

  • Experience with banking collections strategies
  • Knowledge of regulatory compliance standards
  • Ability to translate strategic goals into solutions
  • Strong communication skills in German and English

Key Requirements

  • Fond experience in Customer Journey Management
  • Proven success in App and web-based journey conception
  • Excellent German and English language skills

Work Rights

Not specified

Tailored Resume

Cover Letter