5+ years international customer service experience
Sap and excel proficiency required
Customs clearance and shipping coordination
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Lakme is seeking a Customer Service/Export Specialist to manage international orders, ensuring excellent customer service and effective logistical coordination. The role requires experience in export documentation, customer service, and proficiency in SAP and Excel, with a focus on collaboration across various departments.
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Job Summary
The role involves managing international orders from the receipt of the proforma to the final delivery of goods while ensuring excellent customer service.
Candidates will coordinate with freight forwarders and logistics operators to negotiate shipping conditions and resolve any shipment incidents.
The position offers an indefinite contract with flexible hours, intensive Fridays on-site, and a telework policy within a collaborative environment.
Matching Summary
Match Score: 75
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Lakme is seeking a Customer Service/Export Specialist to manage international orders, ensuring excellent customer service and effective logistical coordination. The role requires experience in export documentation, customer service, and proficiency in SAP and Excel, with a focus on collaboration across various departments.
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Skills & Requirements
Must-have
5+ years international customer service experience
SAP and Excel proficiency required
Customs clearance and shipping coordination
High English and Spanish proficiency (C1)
Order management from proforma to delivery
Nice-to-have
Knowledge of additional languages
Resilience during high workload periods
Collaborative cross-functional teamwork
Orientation to continuous improvement
Key Requirements
Higher Vocational Training in International Trade or Logistics