Technical Support Specialist I

Case Law Reporter

Shanghai, China
On-site
1st line desktop issues
Troubleshooting customer technical problems
It end-user support and services
Case Law Reporter is seeking a Technical Support Specialist I to provide first-line desktop support at their Shanghai office. The ideal candidate will have several years of technical support experience, proficiency in Microsoft 365, and a willingness to embrace new technologies, including AI

Job Summary

  • You will be responsible for IT end-user support and services at the Shanghai office in China.
  • Provide Helpdesk/Deskside support to all internal colleagues, ensuring end-user issues are promptly responded to and resolved.
  • Actively learn and evaluate cutting-edge technologies such as AI, and consider and implement how to utilize AI tools to optimize the Helpdesk process.

Matching Summary

Match Score: 85

Case Law Reporter is seeking a Technical Support Specialist I to provide first-line desktop support at their Shanghai office. The ideal candidate will have several years of technical support experience, proficiency in Microsoft 365, and a willingness to embrace new technologies, including AI.

Skills & Requirements

Must-have

  • 1st Line Desktop issues
  • troubleshooting customer technical problems
  • IT end-user support and services
  • Microsoft 365 product line
  • Azure AD, Intune, DNS, DHCP
  • terminal devices and AV/IT facilities

Nice-to-have

  • application of new technologies like AI
  • enhance efficiency of technical support
  • collect user feedback and improve service
  • strong sense of service and communication

Key Requirements

  • 3-5 years of technical support experience
  • College degree or above
  • Microsoft IT certifications preferred
  • English proficiency for normal communication

Work Rights

Not specified

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