Director - Customer Change Management

London Stock Exchange Group

Bangalore, India
Customer change management
Operational change function
Product change management
The Director, Customer Change is responsible for establishing and leading a dedicated Operational Change function to manage all customer‑facing change, including BAU product/data changes, transformation and existing product upgrades

Job Summary

  • The Director, Customer Change is responsible for establishing and leading a dedicated Operational Change function to manage all customer‑facing change, including BAU product/data changes, transformation and existing product upgrades.
  • This role centralizes ownership of Product Change Management, Data Change governance, and Product Lifecycle Notifications across the organization, ensuring accuracy, consistency, and timely delivery to customers and internal stakeholders.
  • LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Matching Summary

The Director, Customer Change is responsible for establishing and leading a dedicated Operational Change function to manage all customer‑facing change, including BAU product/data changes, transformation and existing product upgrades.

Skills & Requirements

Must-have

  • Customer change management
  • Operational change function
  • Product change management
  • Data change governance
  • Customer lifecycle notifications

Nice-to-have

  • Collaboration with Product and Technology
  • Enhancing customer forums
  • Driving financial stability
  • Continuous improvement culture

Key Requirements

  • Director career stage

Work Rights

Not specified

Tailored Resume

Cover Letter