Business Analyst - Esm Application & Processes - Servicenow

Airbus India Private Limited

India
4-8 years servicenow experience
Itsm and hrsd module expertise
Agile/scrum methodology proficiency
The role requires a strategic thinker capable of translating complex business requirements into scalable ServiceNow solutions

Job Summary

  • The role requires a strategic thinker capable of translating complex business requirements into scalable ServiceNow solutions.
  • Candidates must possess deep technical and functional understanding of ServiceNow modules including ITSM, HRSD, and CSM.
  • The position involves working in an international team with a requirement to support European shift times up to 11:30 PM IST.

Matching Summary

The role requires a strategic thinker capable of translating complex business requirements into scalable ServiceNow solutions.

Skills & Requirements

Must-have

  • 4-8 years ServiceNow experience
  • ITSM and HRSD module expertise
  • Agile/Scrum methodology proficiency
  • Requirement gathering and analysis
  • REST API and web services integration

Nice-to-have

  • ServiceNow CSA certification preferred
  • French language skills beneficial
  • Experience with Virtual Agent and NLU
  • Strong stakeholder management skills
  • Willingness to work European shifts

Key Requirements

  • 4+ years experience on this role or equivalent
  • 4-year degree in Information Technology
  • ServiceNow Certified System Administrator (CSA) highly desirable
  • ITIL certified
  • Advanced English and basic French

Work Rights

Not specified

Tailored Resume

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