Service Operations Associate - Change Management

Vantage Group

London, , United Kingdom
3d onsite
Servicenow change management
Itil change enablement knowledge
Change record administration
The role ensures changes are correctly assessed, approved, implemented, and closed within ServiceNow, minimising operational risk while enabling consistent and efficient delivery

Job Summary

  • The role ensures changes are correctly assessed, approved, implemented, and closed within ServiceNow, minimising operational risk while enabling consistent and efficient delivery.
  • By enforcing strong change discipline and high-quality records, the practitioner helps prevent customer-impacting incidents, supports uptime and SLA commitments, and underpins audit readiness and regulatory compliance.
  • Vantage offers an above market total compensation package along with comprehensive health, welfare, retirement, and paid leave benefits exceeding local expectations.

Matching Summary

The role ensures changes are correctly assessed, approved, implemented, and closed within ServiceNow, minimising operational risk while enabling consistent and efficient delivery.

Skills & Requirements

Must-have

  • ServiceNow Change Management
  • ITIL Change Enablement knowledge
  • Change record administration
  • Change workflow monitoring
  • CAB and ECAB support
  • Operational risk minimization

Nice-to-have

  • Clear and confident communication
  • Methodical and detail focused
  • Independent work to deadlines
  • Team collaboration
  • Hybrid working environment
  • No Ego and No Arrogance culture

Key Requirements

  • 1–3 years experience in Change Management or ITSM
  • Experience with ServiceNow Change Management
  • Working knowledge of ITIL Change Enablement
  • Travel up to 15-20%
  • ITIL Foundation certification desirable
  • Preferred location London or Cardiff

Work Rights

Not specified

Tailored Resume

Cover Letter