Customer Service Lending key objectives are to grow proprietary mortgage lending, delivering exceptional customer service outcomes and a differentiated service model
Job Summary
Customer Service Lending key objectives are to grow proprietary mortgage lending, delivering exceptional customer service outcomes and a differentiated service model.
The CSL Team Manager role is to lead, develop, and retain a team of lenders.
We are looking for people with the below skills and experience: Demonstrated experience in the home lending environment.
Matching Summary
Customer Service Lending key objectives are to grow proprietary mortgage lending, delivering exceptional customer service outcomes and a differentiated service model.
Skills & Requirements
Must-have
lead and develop a team of lenders
drive sales and service performance
manage lending sales pipeline
resolve customer inquiries and complaints
demonstrated home lending experience
advanced knowledge of home loan processes
Nice-to-have
build positive relationships
community contributions
identify growth opportunities
Key Requirements
Demonstrated leadership, coaching, and people management skills
Proven success in achieving business sales & service results
Exceptional planning and time management skills
Detailed technical understanding of lending products