Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems
Job Summary
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems.
Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes.
Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.
Matching Summary
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems.