Cx Measurement Director

RSM UK

Multiple Locations
Base: $171,200 - $303,600; bonus/equity: discretio...
Enterprise cx measurement strategy
Integrate direct and inferred signals
Governance and measurement standards
The Client Experience Measurement Director leads the strategy, governance, and execution of RSM’s enterprise-wide client experience (CX) measurement framework

Job Summary

  • The Client Experience Measurement Director leads the strategy, governance, and execution of RSM’s enterprise-wide client experience (CX) measurement framework.
  • This role is responsible for the design and maintenance of a unified measurement ecosystem that integrates direct client feedback with indirect and inferred signals.
  • We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.

Matching Summary

The Client Experience Measurement Director leads the strategy, governance, and execution of RSM’s enterprise-wide client experience (CX) measurement framework.

Salary

Base: $171,200 - $303,600; Bonus/Equity: discretionary bonus based on firm and individual performance; Benefits: competitive benefits and compensation package

Skills & Requirements

Must-have

  • enterprise CX measurement strategy
  • integrate direct and inferred signals
  • governance and measurement standards
  • CX insights delivery and stakeholder enablement
  • collaboration with CX and insights teams
  • AI and advanced analytics

Nice-to-have

  • drive enterprise adoption
  • challenge historical norms
  • simplify complexity for leaders
  • scale measurement systems globally

Key Requirements

  • Bachelor's degree
  • 10+ years in CX measurement, insights, analytics
  • management of small professional insights teams
  • building/redesigning multi-modal CX measurement systems
  • integrating operational, behavioral, financial and feedback data
  • collaboration with journey design, digital transformation, AI/ML
  • proven analytics skills in SPSS/SAS or equivalent
  • strong collaboration and influence skills
  • ability to influence at C-suite levels

Work Rights

Not specified

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