Customer Success Manager

Dagsterlabs

Remote
Ote: $120,000 to $160,000 py
Remote
Post-sale customer experience
High-value accounts
Drive adoption and customer outcomes
Dagster Labs is seeking a Customer Success Manager to oversee the post-sale experience for high-value accounts, focusing on customer activation and value realization. The role requires strong experience in SaaS Customer Success, excellent communication skills, and a solid understanding of technical products

Job Summary

  • As a Customer Success Manager (CSM) at Dagster Labs, you will own the post-sale customer experience for a portfolio of high-value accounts, ensuring customers achieve meaningful business outcomes on the platform.
  • This role is part of a high-touch, account-based Customer Success model where you will partner closely with an Account Executive (AE) and own activation, adoption, value realization, and goal attainment.
  • We are committed to building an inclusive team and an open-source community where no one feels out of place, aiming to build a high-performing software development environment where people of all backgrounds are welcome.

Matching Summary

Match Score: 85

Dagster Labs is seeking a Customer Success Manager to oversee the post-sale experience for high-value accounts, focusing on customer activation and value realization. The role requires strong experience in SaaS Customer Success, excellent communication skills, and a solid understanding of technical products.

Salary

OTE: $120,000 to $160,000

Skills & Requirements

Must-have

  • post-sale customer experience
  • high-value accounts
  • drive adoption and customer outcomes
  • influence technical and business personas
  • translate usage into business value
  • executive-level communication
  • operate independently

Nice-to-have

  • data engineering experience
  • developer tooling ecosystems
  • CS + AE partnership models
  • building Customer Success processes
  • familiarity with dbt or Airflow
  • cloud platforms experience

Key Requirements

  • 4-7 years experience in Customer Success, Account Management, or similar roles in SaaS
  • Experience managing mid-market and enterprise accounts
  • Strong conceptual understanding of technical products

Work Rights

Not specified

Tailored Resume

Cover Letter