Client Service Representative

Wells Dog and Cat Hospital

Competitive pyy; performance bonuses; 401(k) match...
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
The Client Service Representative serves as the vital first and last point of contact for delivering an exceptional client experience

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact for delivering an exceptional client experience.
  • Employees benefit from tailored development programs, mentorship, competitive pay, and comprehensive health and wellness resources.
  • The role requires managing appointments, triaging inquiries, and maintaining accurate patient records in a fast-paced environment.

Matching Summary

The Client Service Representative serves as the vital first and last point of contact for delivering an exceptional client experience.

Salary

Competitive pay; Performance bonuses; 401(k) matching

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Maintain organized reception area

Nice-to-have

  • Passion for animals and pet care
  • Experience in veterinary or healthcare setting
  • Ability to handle emotional clients with empathy
  • Strong desire to provide compassionate service
  • Proficiency with scheduling software

Key Requirements

  • High school diploma or equivalent work experience
  • Prior customer service experience preferred
  • Basic proficiency with technology and scheduling software

Work Rights

Not specified

Tailored Resume

Cover Letter