Cebu Jcenter Arp Talkpush 2026

Concentrix

Quezon City, Philippines
Full time
Inbound and outbound call handling
Strong computer navigation skills
Ability to work rotating shifts
Concentrix is seeking a Customer Support Associate I for their Quezon City location, responsible for providing customer service support via inbound and outbound calls. The role requires strong communication skills, attention to detail, and a customer service orientation, along with the ability to work in a fast-paced environment

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Essential functions include ensuring service meets contractual Key Performance Indicators (KPIs) and clarifying customer requirements to provide appropriate resolutions.
  • Candidates must be able to rotate shifts as needed and demonstrate patience while maintaining a pleasant and professional tone during all customer contact situations.

Matching Summary

Match Score: 75

Concentrix is seeking a Customer Support Associate I for their Quezon City location, responsible for providing customer service support via inbound and outbound calls. The role requires strong communication skills, attention to detail, and a customer service orientation, along with the ability to work in a fast-paced environment.

Skills & Requirements

Must-have

  • Inbound and outbound call handling
  • Strong computer navigation skills
  • Ability to work rotating shifts

Nice-to-have

  • Demonstrate empathy with customers
  • Multi-tasking in fast-paced environment
  • Flexible and adapt to changes quickly

Key Requirements

  • High school diploma required
  • Three to six months of relevant experience preferred
  • Strong attention to detail

Work Rights

Not specified

Tailored Resume

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