Associate, Payroll Client Services - Sat- Wed - Amer

weareecom.io

Americas
$19,650—$44,200 usd pm
**
Payroll customer service experience
Understand regulatory requirements
Exceed customer expectations
** Remote is hiring an Associate for their Payroll Client Services team to support payroll inquiries and enhance customer satisfaction. The role is fully remote, requires experience in payroll customer service, and involves collaboration with various teams to resolve complex issues. **

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 75

** Remote is hiring an Associate for their Payroll Client Services team to support payroll inquiries and enhance customer satisfaction. The role is fully remote, requires experience in payroll customer service, and involves collaboration with various teams to resolve complex issues. **

Salary

$19,650—$44,200 USD

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Understand regulatory requirements
  • Exceed customer expectations
  • Zendesk, Slack, Notion experience
  • Collaborative team environment

Nice-to-have

  • Ambitious problems
  • Future focused work culture
  • Innovation and teamwork

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Superior written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter