The Telemarketing Supervisor is responsible for directing, motivating, and managing a team of telephone agents focused on sales, prospecting, retention, or commercial follow-up
Job Summary
The Telemarketing Supervisor is responsible for directing, motivating, and managing a team of telephone agents focused on sales, prospecting, retention, or commercial follow-up.
Key responsibilities include monitoring team performance to ensure sales objectives are met, providing support for complex cases, and preparing sales performance reports.
Tigo Media is committed to diversity and inclusion, providing equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Matching Summary
The Telemarketing Supervisor is responsible for directing, motivating, and managing a team of telephone agents focused on sales, prospecting, retention, or commercial follow-up.
Skills & Requirements
Must-have
supervising and leading commercial teams
call center metrics knowledge
sales techniques and closing
CRM and call center platforms
Nice-to-have
innovation and adaptability
customer-centric approach
challenging projects
positive team climate
Key Requirements
1-3 years experience as Telemarketing Supervisor
University degree in Administration, Marketing, Communication, or related
Courses in telemarketing, customer service, team management, or coaching