Not specified; pyy ranges determined by role, leve...
Not specified (assumed to be on-site based on job description context).
Bachelor's or master's degree in related field
Fluent english and korean communication skills
Proficiency in ms office (word, excel, powerpoint)
Agilent is seeking a Customer Operations Specialist to enhance their customer service capabilities by managing account operations and ensuring exceptional service delivery. The ideal candidate will have strong communication skills in English and Korean, along with a customer-centric mindset, to effectively handle pre- and post-sales functions
Job Summary
This role serves as a critical lynchpin for the team, ensuring high-quality service through accurate information and problem resolution.
The specialist manages the end-to-end order lifecycle, from quote generation to fulfillment, while maintaining strict compliance with company policies.
Candidates must possess bilingual proficiency in English and Korean to effectively handle Korea Consumables orders and support global initiatives.
Matching Summary
Match Score: 85
Agilent is seeking a Customer Operations Specialist to enhance their customer service capabilities by managing account operations and ensuring exceptional service delivery. The ideal candidate will have strong communication skills in English and Korean, along with a customer-centric mindset, to effectively handle pre- and post-sales functions.
Salary
Not specified; Pay ranges determined by role, level, and location; Individual pay based on work location and experience
Skills & Requirements
Must-have
Bachelor's or Master's degree in related field
Fluent English and Korean communication skills
Proficiency in MS Office (Word, Excel, PowerPoint)
Experience with high call volume environments
Ability to manage quote-to-cash cycles accurately
Nice-to-have
Knowledge of SAP or similar ERP systems
Business acumen and customer-centric mindset
Proactive problem-solving and escalation management