Enterprise Customer Success Manager

Maintainx

Raleigh, US
Competitive salary; meaningful equity opportunitie...
On-site
5+ years b2b saas customer success experience
Enterprise account management with multiple stakeholders
Proven track record of driving retention and upsell
MaintainX is seeking an Enterprise Customer Success Manager to drive customer success and retention for their enterprise segment. The ideal candidate should possess extensive experience in B2B SaaS customer success, strong interpersonal skills, and an analytical mindset

Job Summary

  • MaintainX is the world's leading AI-powered maintenance and asset management platform serving over 13,000 enterprise customers.
  • The Enterprise Customer Success Manager will serve as a trusted advisor for large accounts, focusing on onboarding, adoption, and retention.
  • Candidates will benefit from competitive salary, meaningful equity opportunities, and a culture celebrating meritocracy and smart humility.

Matching Summary

Match Score: 85

MaintainX is seeking an Enterprise Customer Success Manager to drive customer success and retention for their enterprise segment. The ideal candidate should possess extensive experience in B2B SaaS customer success, strong interpersonal skills, and an analytical mindset.

Salary

Competitive salary; Meaningful equity opportunities; Healthcare, dental, vision, 401(k)/RRSP, unlimited PTO

Skills & Requirements

Must-have

  • 5+ years B2B SaaS Customer Success experience
  • Enterprise account management with multiple stakeholders
  • Proven track record of driving retention and upsell
  • Experience conducting product demonstrations and training
  • Analytical mindset using data to drive decisions

Nice-to-have

  • Ability to build rapport and trust with customers
  • Comfortable working in a fast-paced dynamic environment
  • Experience mitigating churn through proactive strategies
  • Leveraging behavioral data for segmentation

Key Requirements

  • 5+ years of experience in Customer Success
  • 5+ years in customer-facing software roles
  • Experience managing enterprise accounts with complex implementation cycles

Work Rights

Not specified

Tailored Resume

Cover Letter