Guest Service Agent - Telephone Operator

Marriott

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Not specified
Process guest check-ins and check-outs
Operate telephone switchboard station
Secure payment and process transactions
Marriott is seeking a Guest Service Agent - Telephone Operator in Kuala Lumpur, Malaysia. The role involves managing guest check-ins, communications, and payments, while providing exceptional customer service

Job Summary

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

Matching Summary

Match Score: 75

Marriott is seeking a Guest Service Agent - Telephone Operator in Kuala Lumpur, Malaysia. The role involves managing guest check-ins, communications, and payments, while providing exceptional customer service.

Skills & Requirements

Must-have

  • Process guest check-ins and check-outs
  • Operate telephone switchboard station
  • Secure payment and process transactions
  • Provide guest directions and information
  • Maintain professional appearance and conduct

Nice-to-have

  • Develop positive working relationships
  • Support team to reach common goals
  • Anticipate and address guest needs
  • Create a sense of belonging

Key Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required

Work Rights

Not specified

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