Assoc It Support Specialist (hybrid)

R.R. Donnelley & Sons

Kansas City, MO, United States
Base: $23.00 / hour; bonus/equity: not specified; ...
Hybrid (3 days onsite)
Expert knowledge of ms word macros
Troubleshoot windows os and crowdstrike
Provide phone support to end-users
R.R. Donnelley & Sons is seeking an Associate IT Support Specialist for a hybrid role based in Kansas City, MO, requiring three days on-site work. The position involves providing software support and troubleshooting in a corporate helpdesk environment, with a focus on exceptional customer service

Job Summary

  • The Help Desk Associate delivers exceptional customer service at client locations while supporting common office software applications.
  • This role requires expert troubleshooting of MS Word including macros and advanced formatting tools alongside Windows OS and security software.
  • The compensation package includes an hourly rate of $23.00 plus medical, dental, vision coverage, and 401(k) with company match.

Matching Summary

Match Score: 85

R.R. Donnelley & Sons is seeking an Associate IT Support Specialist for a hybrid role based in Kansas City, MO, requiring three days on-site work. The position involves providing software support and troubleshooting in a corporate helpdesk environment, with a focus on exceptional customer service.

Salary

Base: $23.00 / hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, PTO, 401(k) match, life insurance

Skills & Requirements

Must-have

  • Expert knowledge of MS Word macros
  • Troubleshoot Windows OS and CrowdStrike
  • Provide phone support to end-users
  • Maintain incident tracking system
  • Handle sensitive confidential documents

Nice-to-have

  • Ability to work in fast-paced team
  • Excellent verbal and written communication
  • Exceptional customer service skills
  • Attention to detail with accuracy

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Minimum two years corporate helpdesk experience
  • A+, MS Word, Excel, PowerPoint, Outlook certifications desired

Work Rights

Not specified

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