PwC Sweden is seeking a Cloud Support Engineer Product SME with managerial experience in L2/L3 support activities, focusing on ITIL-aligned managed services. The ideal candidate will possess a strong background in incident, problem, and change management for cloud infrastructure, along with excellent communication skills and a proactive approach to operational excellence
Job Summary
The role involves delivering advanced cloud services and ensuring operational excellence across multiple client environments within an ITIL-aligned framework.
Candidates will lead root cause analysis for critical incidents and implement corrective actions to prevent recurrence while managing L2/L3 service requests.
The position requires a deep understanding of ITIL processes including incident, problem, and change management to ensure minimal disruption to client operations.
Matching Summary
Match Score: 85
PwC Sweden is seeking a Cloud Support Engineer Product SME with managerial experience in L2/L3 support activities, focusing on ITIL-aligned managed services. The ideal candidate will possess a strong background in incident, problem, and change management for cloud infrastructure, along with excellent communication skills and a proactive approach to operational excellence.
Skills & Requirements
Must-have
ITIL-aligned managed services framework
L2/L3 cloud support activities
Incident problem and change management
IaaS and PaaS services expertise
Root cause analysis for critical incidents
Infrastructure as Code technologies
Nice-to-have
Strong analytical and critical-thinking skills
Effective communication with clients
Ability to manage multiple environments
Proactive monitoring of cloud services
Experience with DevOps tools and CI/CD pipelines
Key Requirements
7+ years experience in cloud environments
Bachelor's degree in Computer Science or related field
Required: Architect Professional or Cloud Operations certification
Desired: ITIL Foundation or Intermediate certifications