Application Production Support Engineer

Citigroup

Pune, Maharashtra, India
**
8-13 years application production support experience
Cloud-based application support on aws azure or gcp
Proficiency in python or bash scripting languages
** Citigroup is seeking an Application Production Support Engineer in Pune, Maharashtra, to provide front-line technical support for generative AI applications. The role involves diagnosing production issues, monitoring application health, incident management, and collaborating with engineering teams while also contributing to process improvements. **

Job Summary

  • This role involves providing front-line technical support to diagnose and resolve production issues related to generative AI applications.
  • Candidates will collaborate closely with engineering teams to identify root causes, implement fixes, and prevent future occurrences of incidents.
  • The position requires participation in a rotational on-call schedule to ensure 24/7 coverage for critical applications.

Matching Summary

Match Score: 75

** Citigroup is seeking an Application Production Support Engineer in Pune, Maharashtra, to provide front-line technical support for generative AI applications. The role involves diagnosing production issues, monitoring application health, incident management, and collaborating with engineering teams while also contributing to process improvements. **

Skills & Requirements

Must-have

  • 8-13 years application production support experience
  • Cloud-based application support on AWS Azure or GCP
  • Proficiency in Python or Bash scripting languages
  • Experience with monitoring tools like Datadog Prometheus Grafana
  • Strong understanding of software development lifecycle and DevOps

Nice-to-have

  • Passion for AI and machine learning technologies
  • Experience with generative AI models and algorithms
  • Knowledge of MLOps principles and practices
  • Experience with containerization technologies like Docker Kubernetes

Key Requirements

  • Bachelor's degree in Computer Science Engineering or related field
  • 8-13 years of experience in application production support
  • On-site residency required in Pune Maharashtra India

Work Rights

Not specified

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