Customer Service Representative/ Veterinary Receptionist

AmeriVet

Competitive pyy; performance bonuses available; be...
Not specified (assumed to be in-person based on the nature of the role).
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
AmeriVet is seeking a Customer Service Representative/Veterinary Receptionist who will be the primary point of contact for clients, ensuring exceptional service and effective communication. The role involves managing appointments, processing patient information, and supporting the medical team, all while fostering a welcoming environment for pet owners

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience.
  • Employees benefit from tailored development programs, mentorship, career pathing, and competitive pay with performance bonuses.
  • The role requires managing appointments, triaging inquiries, and maintaining accurate patient records within a fast-paced environment.

Matching Summary

Match Score: 85

AmeriVet is seeking a Customer Service Representative/Veterinary Receptionist who will be the primary point of contact for clients, ensuring exceptional service and effective communication. The role involves managing appointments, processing patient information, and supporting the medical team, all while fostering a welcoming environment for pet owners.

Salary

Competitive pay; Performance bonuses available; Benefits include 401(k) matching, health/dental/vision insurance, and paid time off

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and payments
  • Maintain organized reception area

Nice-to-have

  • Prior customer service experience in veterinary setting
  • Strong empathy for emotional clients
  • Ability to handle multiple tasks efficiently
  • Basic proficiency with scheduling software
  • Desire to provide compassionate service

Key Requirements

  • High school diploma or equivalent work experience required
  • Prior customer service experience preferred
  • Must be able to lift up to 40 pounds

Work Rights

Not specified

Tailored Resume

Cover Letter