Senior Director, Billing & Renewal Operations

Freshworks

San Mateo, CA, United States
Base: $237,700 - $297,100 annually; bonus/equity: ...
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15 years progressive experience in finance operations
5 years senior leadership role owning complex saas billing
Deep hands-on experience with enterprise-scale billing platforms
** Freshworks is seeking a Senior Director of Billing & Renewal Operations to transform their billing processes into an efficient growth engine. The role involves managing operations, driving automation, and collaborating across teams to enhance customer experiences. The ideal candidate should have extensive experience in finance operations and a strong background in SaaS billing systems. **

Job Summary

  • The company seeks an exceptional leader to transform Billing & Renewals operations into a frictionless, intelligent platform supporting seamless real-time experiences.
  • This role involves deploying AI-powered automation to remove friction from billing processes and ensure fast, accurate, and scalable monetization.
  • Freshworks offers a people-first approach to AI, helping businesses reduce complexity and deliver faster support through enterprise-grade solutions.

Matching Summary

Match Score: 75

** Freshworks is seeking a Senior Director of Billing & Renewal Operations to transform their billing processes into an efficient growth engine. The role involves managing operations, driving automation, and collaborating across teams to enhance customer experiences. The ideal candidate should have extensive experience in finance operations and a strong background in SaaS billing systems. **

Salary

Base: $237,700 - $297,100 annually; Bonus/Equity: Eligible for variable compensation; Benefits: Not specified

Skills & Requirements

Must-have

  • 15 years progressive experience in Finance Operations
  • 5 years senior leadership role owning complex SaaS billing
  • Deep hands-on experience with enterprise-scale Billing platforms
  • Expertise in SaaS, usage-based, and outcome-based billing models
  • Proven ability to leverage analytics, AI, and automation

Nice-to-have

  • Customer-centric and employee-centric mindset
  • Strong executive presence and communication skills
  • MBA or advanced degree preferred
  • Experience aligning stakeholders across complex organizations

Key Requirements

  • Minimum 15 years experience in Finance Operations or Revenue Operations
  • At least 5 years in a senior leadership role
  • Bachelor's degree required; MBA strongly preferred
  • Proficiency with Chargebee, Zuora, Salesforce Billing, SAP, or NetSuite

Work Rights

Not specified

Tailored Resume

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