Gainsight is building the AI-driven future of customer success, trusted by over 2,000 companies worldwide
Job Summary
Gainsight is building the AI-driven future of customer success, trusted by over 2,000 companies worldwide.
This role involves owning end-to-end accountability for complex customer engagements, aligning executive stakeholders, and driving measurable business outcomes.
The company offers a comprehensive benefits package including fully covered medical premiums, flexible PTO, 401(k), equity participation, and unique perks like Recharge Holidays and a lifetime fertility stipend.
Matching Summary
Gainsight is building the AI-driven future of customer success, trusted by over 2,000 companies worldwide.
Salary
Base: $150,000 – $160,000 USD annually; Bonus/Equity: Commission and equity program eligibility; Benefits: Fully covered medical premiums, flexible PTO, 401(k), dental and vision coverage, remote work options
Skills & Requirements
Must-have
Strategic project leadership
Executive stakeholder alignment
Multi-workstream project management
Scope and financial management
Cross-functional team coordination
Technical fluency in APIs and integrations
Nice-to-have
Fast-paced product environment adaptability
Mentoring and leadership development
Development of reusable playbooks and frameworks
Strong communication for technical and executive audiences
Key Requirements
Bachelor’s degree in Computer Science or related field
10+ years relevant experience
7+ years managing enterprise-grade SaaS implementations
Experience with multi-workstream engagements over $500K
Technical fluency to guide architectural discussions