Senior Automation Analyst - Ai/ml, Chatbot Platforms

UNISYS AUSTRALIA PTY LIMITED

System architecture understanding
It service management platforms
Agile scrum environment experience
Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions

Job Summary

  • Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions.
  • Translate customer-specific business needs into clear technical requirements and implementation plans.
  • Identify and drive automation opportunities within onboarding and deployment processes to improve efficiency.

Matching Summary

Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions.

Skills & Requirements

Must-have

  • System architecture understanding
  • IT Service Management platforms
  • Agile Scrum environment experience
  • User story creation skills
  • Process mapping with Visio

Nice-to-have

  • Strong analytical problem solving
  • Customer-facing communication skills
  • API and system integration knowledge
  • CI/CD principles familiarity
  • Metrics-driven improvement mindset

Key Requirements

  • Proven experience in onboarding or implementation-focused Business Analyst roles
  • Solid understanding of ITSM platforms like ServiceNow or BMC Helix
  • Experience writing detailed user stories and technical specifications

Work Rights

Not specified

Tailored Resume

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