Senior Analyst, Customer Engagement Measurement & Insights

Bristol Myers Squibb

50% onsite
Python or r proficiency for analytical modeling
Multi-touch attribution and causal inference methods
Experience with cloud-based analytics environments
Bristol Myers Squibb is seeking a Senior Analyst for Customer Engagement Measurement & Insights, who will focus on analyzing and enhancing omnichannel customer engagement strategies using advanced analytics and machine learning techniques. The role requires strong analytical skills, experience in the pharmaceutical or healthcare industries, and the ability to communicate complex insights effectively

Job Summary

  • This role involves independently delivering measurement analyses to assess the effectiveness of omnichannel customer engagement across field, CRM, and digital channels.
  • The position requires applying machine learning techniques to identify patterns in customer engagement, channel synergy, and message performance.
  • Bristol Myers Squibb offers a wide variety of competitive benefits and programs that provide employees resources to pursue goals both at work and in personal lives.

Matching Summary

Match Score: 85

Bristol Myers Squibb is seeking a Senior Analyst for Customer Engagement Measurement & Insights, who will focus on analyzing and enhancing omnichannel customer engagement strategies using advanced analytics and machine learning techniques. The role requires strong analytical skills, experience in the pharmaceutical or healthcare industries, and the ability to communicate complex insights effectively.

Skills & Requirements

Must-have

  • Python or R proficiency for analytical modeling
  • Multi-touch attribution and causal inference methods
  • Experience with cloud-based analytics environments
  • 3-5 years in advanced analytics or decision science
  • Ability to translate complex analytics into business outcomes

Nice-to-have

  • Familiarity with HCP and patient engagement journeys
  • Experience in pharmaceutical or biotech industries
  • Mentoring junior analysts on measurement methodologies
  • Curiosity for innovation and continuous improvement
  • Collaborative mindset in matrixed stakeholder environments

Key Requirements

  • BA/BS required; advanced degree preferred in data science or related field
  • 3-5 years professional experience in advanced analytics roles
  • Proficiency in Python or R for analytical modeling
  • Experience with Databricks, Snowflake, or equivalent cloud platforms

Work Rights

Not specified

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