Bilingual Contact Center Rep Iv, Life And Health

TD Bank

Laval, Quebec, Canada
Base: $49,050 - $73,600 cad; bonus/equity: not spe...
Provide sound advice to customers
Handle customer inquiries and issues
Engage customers to understand needs
Provide sound advice with every customer interaction, contributing to an exceptional customer experience

Job Summary

  • Provide sound advice with every customer interaction, contributing to an exceptional customer experience.
  • Contribute to the achievement of business objectives by proactively attracting, acquiring and retaining customers / advice opportunities and referrals, to increase profitability and enable business growth.
  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

Matching Summary

Provide sound advice with every customer interaction, contributing to an exceptional customer experience.

Salary

Base: $49,050 - $73,600 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Provide sound advice to customers
  • Handle customer inquiries and issues
  • Engage customers to understand needs
  • Offer financial products and advice
  • Meet customer financial needs
  • Identify cross-sell opportunities

Nice-to-have

  • Positive work environment
  • Teamwork and collaboration
  • Continuous learning and development
  • Brand champion for the bank

Key Requirements

  • 2+ years relevant experience
  • Undergraduate degree
  • Bilingualism (French/English)

Work Rights

Not specified

Tailored Resume

Cover Letter