Csm Cf Production Support, Avp

DWS

Pune, India
8+ years gcc bfsi domain experience
Itil best practices implementation
Vendor management and kpi reporting
The Client Service Manager is responsible for implementing the Production Support service strategy for Compliance, Legal & Risk Applications

Job Summary

  • The Client Service Manager is responsible for implementing the Production Support service strategy for Compliance, Legal & Risk Applications.
  • The role requires guiding and steering IT vendors to ensure services meet desired business results through regular service review meetings.
  • Employees enjoy benefits including 100% reimbursement for childcare assistance, sponsorship for industry certifications, and comprehensive hospitalization insurance.

Matching Summary

The Client Service Manager is responsible for implementing the Production Support service strategy for Compliance, Legal & Risk Applications.

Skills & Requirements

Must-have

  • 8+ years GCC BFSI domain experience
  • ITIL best practices implementation
  • Vendor management and KPI reporting
  • Critical IT production system oversight
  • Stakeholder management for production issues

Nice-to-have

  • Engineering or Science graduate degree
  • Experience with SaaS applications
  • Strong process management skills
  • Incident management leadership capabilities

Key Requirements

  • Minimum 8 years of experience in GCC
  • BFSI domain expertise required
  • Engineering or Science graduate qualification

Work Rights

Not specified

Tailored Resume

Cover Letter