Senior Associate Otc - Japan

Smith & Nephew

Kuala Lumpur, Malaysia
On-site
Collect outstanding debt
Coordinate customer queries
Allocate payments and reconcile accounts
Smith & Nephew is seeking a Senior Associate for their Order to Cash (OTC) finance operations based in Kuala Lumpur, Malaysia. The role involves managing customer collections, resolving disputes, and ensuring compliance with financial controls, requiring fluency in English as well as Mandarin or Korean

Job Summary

  • Responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics.
  • Contact customers to collect outstanding debt, coordinate queries, manage administration needs, and allocate payments.
  • Support Team Manager in running reports, training new joiners, and implementing process improvements.

Matching Summary

Match Score: 85

Smith & Nephew is seeking a Senior Associate for their Order to Cash (OTC) finance operations based in Kuala Lumpur, Malaysia. The role involves managing customer collections, resolving disputes, and ensuring compliance with financial controls, requiring fluency in English as well as Mandarin or Korean.

Skills & Requirements

Must-have

  • Collect outstanding debt
  • Coordinate customer queries
  • Allocate payments and reconcile accounts
  • Negotiate payment plans
  • Track contacts and customer responses
  • AX2012 system experience

Nice-to-have

  • Proactively build customer relationships
  • Implement process improvements
  • Support Team Manager
  • Collaborative relationships with internal customers

Key Requirements

  • Minimum Graduation or equivalent academic qualification
  • At least 2 years of collections or cash application experience
  • Sound overview of end to end OTC operational and financial controls
  • Proven record of process improvements
  • Excel skills on intermediate level
  • Axapta 2012 experience
  • Fluent English (written and spoken)
  • Fluent Mandarin & Korean (written and spoken)

Work Rights

Not specified

Tailored Resume

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