The Associate Analyst, Franchise Services position at Mastercard involves providing operational support throughout the franchise program life cycle, focusing on customer service, analysis, and process improvement. The ideal candidate should demonstrate strong communication skills, the ability to work in a shared services environment, and a commitment to customer satisfaction
Job Summary
The role involves providing operational partnership to internal and external partners throughout the franchise program life cycle.
Responsibilities include conducting analysis, maintaining reporting, leveraging metrics, and obtaining customer feedback to support business process improvements.
Candidates must demonstrate strong verbal and written communication skills along with the ability to build relationships with customers.
Matching Summary
Match Score: 75
The Associate Analyst, Franchise Services position at Mastercard involves providing operational support throughout the franchise program life cycle, focusing on customer service, analysis, and process improvement. The ideal candidate should demonstrate strong communication skills, the ability to work in a shared services environment, and a commitment to customer satisfaction.
Skills & Requirements
Must-have
Operational partnership for franchise programs
Customer service skills and relationship building
Data analytics and reporting capabilities
Nice-to-have
Experience in shared services organization
Cross-functional project participation
Training new team members
Key Requirements
Proven ability to learn multiple areas within Franchise Program Services
Experience working with internal business units
Knowledge of shared services organization complexities