Associate Customer Success Manager

BenchPrep

Remote, United States
Not specified; not specified; not specified
**
1-4 years customer-facing experience
Saas organization background
Strong written and verbal communication
** BenchPrep is seeking an Associate Customer Success Manager to oversee a portfolio of SMB customers remotely. The role involves driving customer satisfaction, product adoption, and account growth while supporting onboarding and issue management. **

Job Summary

  • The role involves owning and managing a portfolio of SMB customers as the primary point of contact for product adoption and satisfaction.
  • Candidates will be responsible for driving renewal conversations, identifying expansion opportunities, and ensuring customers realize value from the platform.
  • Success in this position requires proactively managing account health, mitigating churn risks, and collaborating cross-functionally with Support and Product teams.

Matching Summary

Match Score: 75

** BenchPrep is seeking an Associate Customer Success Manager to oversee a portfolio of SMB customers remotely. The role involves driving customer satisfaction, product adoption, and account growth while supporting onboarding and issue management. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 1-4 years customer-facing experience
  • SaaS organization background
  • Strong written and verbal communication
  • Highly organized with attention to detail
  • Ability to manage multiple priorities

Nice-to-have

  • Edtech SaaS experience preferred
  • Willingness to learn technical concepts
  • Collaborative team-oriented mindset
  • Eagerness to grow into strategic role

Key Requirements

  • 1–4 years of experience in Customer Success or Account Management
  • Experience at a SaaS organization required
  • Edtech SaaS experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter