This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues, handling technical problems within specific technologies and architectures such as Security and Networking across a broad range of problem complexity
Job Summary
This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues, handling technical problems within specific technologies and architectures such as Security and Networking across a broad range of problem complexity.
The role involves collaboration with customers, partners, engineering, and internal stakeholders to drive resolution and continuous improvement, and contributes to product quality by submitting bugs, defects, and quality escalations to Engineering.
We work as a team, collaborating with empathy to make really big things happen on a global scale.
Matching Summary
This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues, handling technical problems within specific technologies and architectures such as Security and Networking across a broad range of problem complexity.
Salary
Base: $114,100.00 - $210,200.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) with match, paid parental leave, disability, life insurance, stock units, PTO, sick time, volunteer time, annual bonuses (non-sales)