Hourly; starting at $17.00 usd based on experience...
Not specified
Front office supervision experience
Guest arrival and departure management
Conflict resolution in calm manner
Innisfree Hotels is seeking a Guest Services Supervisor for the Seaside Amelia Inn, who will oversee the Front Office team and ensure excellent guest satisfaction. Ideal candidates should have a background in hospitality management, strong customer service skills, and the ability to manage conflicts positively
Job Summary
The Guest Services Supervisor primarily supervises Front Office team members to ensure efficient and smooth operations for producing guest satisfaction.
Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.
The role requires using suggestive selling techniques to sell room nights, increase occupancy, and revenue while resolving guest issues quickly.
Matching Summary
Match Score: 85
Innisfree Hotels is seeking a Guest Services Supervisor for the Seaside Amelia Inn, who will oversee the Front Office team and ensure excellent guest satisfaction. Ideal candidates should have a background in hospitality management, strong customer service skills, and the ability to manage conflicts positively.
Salary
Hourly; Starting at $17.00 USD based on experience; Not specified
Skills & Requirements
Must-have
Front Office supervision experience
Guest arrival and departure management
Conflict resolution in calm manner
Suggestive selling techniques for revenue
Knowledge of hotel systems and SOPs
Nice-to-have
Positive and caring work environment
Ability to work independently
Strong attention to detail
Multi-tasking capabilities
Team player with leadership skills
Key Requirements
Degree or diploma in Hospitality Management
Minimum 2 years of customer service experience
Excellent English communication skills
Ability to read, write, and speak effectively in English