Epc Product Support Manager

Vitalaire

New Delhi, India
On-site
Global support ecosystem oversight
Product delivery and technical operations
Service level agreement management
Vitalaire is seeking an EPC Product Support Manager in New Delhi to oversee global support for their EPC products, ensuring operational integrity and product performance. The ideal candidate will have extensive experience in service delivery operations and a strong background in IT and engineering

Job Summary

  • Oversees the global support ecosystem of EPC products, leading planning, directing, and controlling activities for operational integrity and product performance.
  • Manages product experts and support experts teams, acting as the primary interface between Level 3 and Level 2 support, and monitoring performance KPIs.
  • Responsible for day-to-day operations, SLA management, incident resolution, change management, product upgrades, and knowledge management within the EPC domain.

Matching Summary

Match Score: 85

Vitalaire is seeking an EPC Product Support Manager in New Delhi to oversee global support for their EPC products, ensuring operational integrity and product performance. The ideal candidate will have extensive experience in service delivery operations and a strong background in IT and engineering.

Skills & Requirements

Must-have

  • Global support ecosystem oversight
  • Product delivery and technical operations
  • Service Level Agreement management
  • Incident and request management
  • Change management during releases
  • Product upgrades and patch management

Nice-to-have

  • Customer feedback integration
  • Continuous improvement initiatives
  • Knowledge management and upskilling

Key Requirements

  • 10+ years in Service/Product delivery operations
  • 0-5 years in InnoTech Operations
  • 5-10 years in Digital & IT
  • > 2 years in Management
  • Bachelor’s or Master’s Degree in Engineering, Business, IT or equivalent experience
  • Fluent English

Work Rights

Not specified

Tailored Resume

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