Not specified; not specified; pyid time off, pyid ...
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4+ years enterprise saas support experience
Api and database troubleshooting skills
Erp/crm/ecommerce platform expertise
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Avalara is seeking a Senior Technical Support Engineer based in Pune, India, to provide advanced technical support for their AvaTax product and related integrations. The ideal candidate will possess strong troubleshooting skills and a customer-centric approach, focusing on resolving complex technical issues while enhancing customer satisfaction.
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Job Summary
The role serves as a Subject Matter Expert to resolve complex technical issues for AvaTax and related connectors while protecting SLA performance.
Candidates are expected to leverage AI tools to accelerate root cause analysis, summarize case histories, and generate high-quality knowledge base content.
Success in this position requires working rotational shifts to support global customers and maintaining high ownership of customer satisfaction outcomes.
Matching Summary
Match Score: 75
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Avalara is seeking a Senior Technical Support Engineer based in Pune, India, to provide advanced technical support for their AvaTax product and related integrations. The ideal candidate will possess strong troubleshooting skills and a customer-centric approach, focusing on resolving complex technical issues while enhancing customer satisfaction.
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Salary
Not specified; Not specified; Paid time off, paid parental leave, health benefits, and potential bonuses
Skills & Requirements
Must-have
4+ years enterprise SaaS support experience
API and database troubleshooting skills
ERP/CRM/eCommerce platform expertise
Salesforce and Jira proficiency
Rotational shift availability across time zones
Nice-to-have
AI-enabled workflow application
Mentoring Tier 1/2 engineers
Strong verbal and written communication
Proactive documentation habits
Customer-centric problem solving
Key Requirements
B.S. in Computer Science or Engineering
4+ years supporting enterprise-level SaaS solutions
2+ years direct international customer-facing experience
Ability to work US business hours and night shifts