Teamlead Kundenservice (m/w/d)

MEDIFOX DAN Gruppe

Hildesheim, Germany
Not specified; not specified; flexible monthly all...
Fully remote
Multi-year customer service experience
First-level support team leadership
Crm and ticketing tool proficiency
The role involves leading a cross-location 1st Level Support team with responsibility for both technical and organizational aspects

Job Summary

  • The role involves leading a cross-location 1st Level Support team with responsibility for both technical and organizational aspects.
  • Candidates will drive innovation by implementing modern tools like AI and chatbots while optimizing ticketing and escalation processes.
  • The company offers flexible remote work options, mental health support through TELUS Health, and access to LinkedIn Learning for professional development.

Matching Summary

The role involves leading a cross-location 1st Level Support team with responsibility for both technical and organizational aspects.

Salary

Not specified; Not specified; Flexible monthly allowance up to €60 for Hansefit/EGYM/JobRad; Corporate benefits; Stock purchase program; Company pension plan (bAV)

Skills & Requirements

Must-have

  • Multi-year customer service experience
  • First-level support team leadership
  • CRM and ticketing tool proficiency
  • German language fluency
  • Process improvement and KPI analysis

Nice-to-have

  • Experience in software or IT environment
  • Knowledge of AI and chatbot technologies
  • Strong coaching and motivation skills
  • Strategic thinking for service quality
  • Empathy and communication strength

Key Requirements

  • Completed commercial or technical training or degree
  • Previous disciplinary and functional leadership experience
  • Good English language skills

Work Rights

Not specified

Tailored Resume

Cover Letter