Contact Centre Advisor - Sg Region

AIA Group

Not specified (assumed to be hybrid or onsite based on the nature of the role)
Customer service support
Contact centre channels
Crm system usage
AIA Group is seeking a Contact Centre Advisor for the SG region to provide exceptional customer service support to policyholders and financial service consultants. The role requires handling inquiries related to life insurance, resolving customer complaints, and optimizing workflows through automation solutions

Job Summary

  • This role requires representatives to provide excellent customer service support to policy holders and financial service consultants via Contact Centre channels while also supporting other work rotations.
  • Analyze existing manual and semi‑manual workflows to identify automation and efficiency opportunities, and design, build, test, and maintain automation solutions using Power Automate.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

Match Score: 75

AIA Group is seeking a Contact Centre Advisor for the SG region to provide exceptional customer service support to policyholders and financial service consultants. The role requires handling inquiries related to life insurance, resolving customer complaints, and optimizing workflows through automation solutions.

Skills & Requirements

Must-have

  • customer service support
  • contact centre channels
  • CRM system usage
  • Power Automate development
  • automation and workflow optimization
  • handling life insurance enquiries
  • problem resolution and escalation

Nice-to-have

  • proactive automation enhancement
  • integration with Power Query and Excel
  • use of SharePoint and SQL databases
  • Power BI integration
  • meeting service and productivity targets

Key Requirements

  • ability to respond to basic life insurance enquiries
  • experience with Power Automate (Cloud and Desktop)
  • accuracy in CRM data entry
  • meeting personal service targets
  • not specified work authorization

Work Rights

Not specified

Tailored Resume

Cover Letter