Sr. Specialist, Customer Rights Protection

AIA

Consumer rights protection regulations
Product and service compliance review
Internal assessment and self-evaluation
The role involves leading the implementation of consumer protection reviews, training, and evaluation to ensure compliance with branch-level regulations

Job Summary

  • The role involves leading the implementation of consumer protection reviews, training, and evaluation to ensure compliance with branch-level regulations.
  • Candidates will be responsible for drafting and refining consumer protection rules while coordinating with various departments to improve work mechanisms.
  • The position requires executing compliance reviews on products, services, and third-party agreements to safeguard consumer rights effectively.

Matching Summary

The role involves leading the implementation of consumer protection reviews, training, and evaluation to ensure compliance with branch-level regulations.

Skills & Requirements

Must-have

  • Consumer rights protection regulations
  • Product and service compliance review
  • Internal assessment and self-evaluation
  • Complaint handling and resolution
  • Regulatory reporting and inspection

Nice-to-have

  • Strong written communication skills
  • Independent thinking and research ability
  • Collaborative team spirit
  • Proficiency in PowerPoint and Excel
  • Good English reading and writing

Key Requirements

  • Bachelor's degree or above
  • Experience in consumer protection roles
  • Knowledge of banking and insurance laws
  • Solid insurance industry knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter