D&t Service Manager-2

Diageo PLC

Bangalore, India
8 years it service management experience
Deep understanding of itil v4
Manage ams or infrastructure vendors
This role is central to operating a robust and consistent IT Service Delivery capability across Diageo's consolidated outsourced providers

Job Summary

  • This role is central to operating a robust and consistent IT Service Delivery capability across Diageo's consolidated outsourced providers.
  • The position drives performance management, adherence to SLAs and KPIs, and continuous service improvement across the technology landscape.
  • Diageo offers flexibility to manage wellbeing and balance priorities from day one within an inclusive culture that celebrates diversity.

Matching Summary

This role is central to operating a robust and consistent IT Service Delivery capability across Diageo's consolidated outsourced providers.

Skills & Requirements

Must-have

  • 8 years IT Service Management experience
  • Deep understanding of ITIL v4
  • Manage AMS or Infrastructure vendors
  • SLA and KPI governance expertise
  • Continual Service Improvement (CSI) management

Nice-to-have

  • Proficiency in ServiceNow and Celonis
  • Strong analytical and reporting skills
  • Experience with automation opportunities
  • Proactive problem management mindset

Key Requirements

  • Minimum 8 years experience in IT Service Management
  • Proven experience managing multi-region vendors
  • Sound knowledge of compliance and risk frameworks

Work Rights

Not specified

Tailored Resume

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