Customer Representative - Trainee

THE SOUTHERN CONNECTICUT GAS COMPANY

Orange, SCG, US
Hourly rate: $28.72; bonus/equity: not specified; ...
Customer service inquiries
Billing questions
Payment options
Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc

Job Summary

  • Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc.
  • Make requested changes or adjustments to customer accounts and initiate service orders to respond to customer emergencies and other service work needs.
  • Avangrid provides fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

Matching Summary

Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc.

Salary

HOURLY RATE: $28.72; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • customer service inquiries
  • billing questions
  • payment options
  • collections matters
  • professional written and oral communication
  • effective listening and problem-solving

Nice-to-have

  • be a role model
  • be agile
  • collaborate and share
  • develop self & others
  • empower to grow
  • focus to achieve results

Key Requirements

  • Previous work experience in customer service
  • Experience using Microsoft Office
  • Ability to work a flexible schedule

Work Rights

Not specified

Tailored Resume

Cover Letter