Oversee and optimize the deployment and career development of our Field Service Engineers workforce, managing both internal and contingent resources globally
Job Summary
Oversee and optimize the deployment and career development of our Field Service Engineers workforce, managing both internal and contingent resources globally.
Drive continuous development of our FSE pool, focusing on performance, compliance, and customer satisfaction, while implementing Lean initiatives and efficiency programs.
Partner with Assignment Specialists, Mobilization teams, Sourcing, and Business Units, ensuring accurate demand forecasting and capacity planning.
Matching Summary
Oversee and optimize the deployment and career development of our Field Service Engineers workforce, managing both internal and contingent resources globally.
Skills & Requirements
Must-have
Global pool management
KPI tracking and reporting
Career development programs
Lean initiatives and automation
Demand forecasting and capacity planning
Compliance with FFJ and Fatigue Management
Nice-to-have
Diverse perspectives and inclusivity
Continuous improvement mindset
Cross-functional collaboration
Key Requirements
Bachelor's degree in Engineering or Business Administration
5 years related site ops management experience
Minimum 5 years of experience in field operations or resource management
Proven experience managing large global teams
Strong understanding of service delivery operations