Product Support Specialist

Johnson Controls Inc

Bogota, Colombia
Onsite
Proficient in spoken and written english
Advanced troubleshooting skills
Microsoft windows os experience
Johnson Controls Inc is seeking a Technical Support Specialist for their service desk team in Bogota, Colombia. The role focuses on providing technical support for Access Control and Video Management systems, requiring strong troubleshooting skills and a background in electronics or computer technology

Job Summary

  • The role involves providing world-class technical support to certified field technicians for Access Control and Video Management systems.
  • Candidates must analyze and solve a wide range of technical requests related to video surveillance software and hardware.
  • The company offers a comprehensive benefits package with opportunities for professional growth and development in a supportive environment.

Matching Summary

Match Score: 85

Johnson Controls Inc is seeking a Technical Support Specialist for their service desk team in Bogota, Colombia. The role focuses on providing technical support for Access Control and Video Management systems, requiring strong troubleshooting skills and a background in electronics or computer technology.

Skills & Requirements

Must-have

  • Proficient in spoken and written English
  • Advanced troubleshooting skills
  • Microsoft Windows OS experience
  • TCP/IP and Networking knowledge
  • Azure and AWS cloud-based systems

Nice-to-have

  • Salesforce ticketing system experience
  • Microsoft SQL database knowledge
  • Linux OS and VMware knowledge
  • Security industry product experience
  • Priority setting and organization skills

Key Requirements

  • DEP/DEC/AEC in Computers or Electronics
  • Equivalent related experience
  • Shift availability 11:30am – 8:00pm Eastern

Work Rights

Not specified

Tailored Resume

Cover Letter