Coordenador(a) – Operações De Whatsapp, Conversão & Crm (meio/baixo Funil)
General Motors
São Caetano do Sul, SP, Brazil
Hybrid (3 days onsite)
Whatsapp lead management
Crm integration and administration
Salesforce experience
General Motors is seeking a Coordinator for WhatsApp Operations, Conversion, and CRM in São Caetano do Sul, Brazil. This hybrid position focuses on managing leads generated via WhatsApp, ensuring efficient customer handling, and maximizing sales conversion while utilizing CRM tools
Job Summary
Ensure all leads generated via WhatsApp are attended to quickly, efficiently, and with excellence by the dealership network and Customer Care, maximizing Contact Rate, service quality, NPS, and sales conversion.
Manage the complete lead journey (WhatsApp → CRM → sale), ensuring SLAs, service quality, and conversion.
Create and analyze dashboards and reports integrating WhatsApp, CRM, sales, and NPS, identifying opportunities for funnel improvement.
Matching Summary
Match Score: 85
General Motors is seeking a Coordinator for WhatsApp Operations, Conversion, and CRM in São Caetano do Sul, Brazil. This hybrid position focuses on managing leads generated via WhatsApp, ensuring efficient customer handling, and maximizing sales conversion while utilizing CRM tools.
Skills & Requirements
Must-have
WhatsApp lead management
CRM integration and administration
Salesforce experience
KPI definition and tracking
Outbound WhatsApp campaigns
Data-driven analysis and reporting
Nice-to-have
Engage and influence multidisciplinary teams
Hands-on approach with ownership
Spanish language proficiency
Key Requirements
Degree in Administration, Marketing, Engineering, or related fields
Fluent Portuguese
Advanced English
Experience in Sales Operations, CRM, Customer Care, or Digital Channels