Sr Business Process Analyst - Support Knowledge And Ai
Workday
Fully remote
Analyze knowledge usage and trends
Improve self-help and digital ai tools
Process mapping and analysis
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization
Job Summary
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
Coordinate and implement processes for the creation and maintenance of knowledge articles to directly develop, improve, and strengthen the effectiveness of self-help and digital AI tools.
Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care.
Matching Summary
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
Skills & Requirements
Must-have
Analyze knowledge usage and trends
Improve self-help and digital AI tools
Process mapping and analysis
Knowledge management systems integration
Develop process documentation
Data analysis and visualization tools
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Agile self-starter
Key Requirements
8+ years of experience as a Business Process Analyst
5+ years in knowledge management tools, processes and KCS methodologies
Experience with AI chatbot/automated systems
2+ years Experience with SQL and data visualization tools