Support Specialist (enhanced Services For Contact Center)

Manulife Financial Inc

Lapu Lapu City, Philippines
On-site
It asset management lifecycle
Troubleshoot hardware and software
Office 365 and ibm lotus notes
Manulife Financial Inc is seeking a Support Specialist for their enhanced services in the contact center based in Lapu Lapu City, Philippines. The role focuses on providing IT support, managing incidents and service requests, and offers significant growth opportunities within the IT field

Job Summary

  • This role offers a strong growth opportunity for someone eager to build deep technical expertise while supporting the seamless IT experience of all CSC employees.
  • By managing incidents, service requests, asset lifecycles, and on site support, the role directly contributes to Manulife’s mission of delivering reliable, customer focused technology services.
  • The position also engages in cross functional collaboration, process improvements, and project participation—providing exposure to broader IT operations and leadership workflows.

Matching Summary

Match Score: 85

Manulife Financial Inc is seeking a Support Specialist for their enhanced services in the contact center based in Lapu Lapu City, Philippines. The role focuses on providing IT support, managing incidents and service requests, and offers significant growth opportunities within the IT field.

Skills & Requirements

Must-have

  • IT Asset Management Lifecycle
  • Troubleshoot hardware and software
  • Office 365 and IBM Lotus Notes
  • Onsite, phone, and remote support

Nice-to-have

  • Queue management and quality assurance
  • Coaching methodologies
  • Escalation management
  • Adaptability and flexibility

Key Requirements

  • 2-3 years of overall work experience in IT
  • Graduate of any 4-year IT-related course
  • Intermediate to advanced troubleshooting knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter