Senior Customer Service Representative

NXP Semiconductors

Kuala Lumpur, Malaysia
On-site
Order processing and operational execution
System expertise in sap and om tools
Customer and stakeholder support
NXP Semiconductors is seeking a Senior Customer Service Representative in Kuala Lumpur, Malaysia. The role involves processing customer orders, ensuring compliance, and acting as a liaison between various departments to support operational execution

Job Summary

  • Process customer orders accurately, including direct customers and distributors, ensuring compliance with order policies and service‑level requirements.
  • Serve as a key user for OM systems (SAP, OM workbench, CP tools..).
  • Train and mentor new CSR team members, supporting knowledge sharing and skill development.

Matching Summary

Match Score: 85

NXP Semiconductors is seeking a Senior Customer Service Representative in Kuala Lumpur, Malaysia. The role involves processing customer orders, ensuring compliance, and acting as a liaison between various departments to support operational execution.

Skills & Requirements

Must-have

  • Order processing and operational execution
  • System expertise in SAP and OM tools
  • Customer and stakeholder support
  • Process compliance and documentation
  • Reporting and KPI monitoring

Nice-to-have

  • Continuous improvement recommendations
  • Mentoring new team members
  • Supporting new SOPs and tools

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 3-5+ years of experience
  • Strong ERP experience (SAP preferred)
  • Fluent English
  • Good Mandarin skills (added benefit)

Work Rights

Not specified

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