Generous base salary; discretionary compyny bonus;...
Fully remote
2-4 years technical support experience
Saas environment experience preferred
Strong troubleshooting skills
Unily is seeking a Customer Support Engineer to provide exceptional technical support to its clients using an AI-native employee experience platform. The ideal candidate will have 2-4 years of experience in technical or customer support, strong troubleshooting skills, and excellent communication abilities
Job Summary
The role involves owning the end-to-end case lifecycle as a frontline problem solver using AI-assisted investigation.
Candidates must be comfortable working regular shifts aligned to Pacific Time, typically between 1pm and 12am PST.
The company offers a comprehensive benefits package including 25 days of holiday, birthday off, and a fully paid volunteering day.
Matching Summary
Match Score: 85
Unily is seeking a Customer Support Engineer to provide exceptional technical support to its clients using an AI-native employee experience platform. The ideal candidate will have 2-4 years of experience in technical or customer support, strong troubleshooting skills, and excellent communication abilities.
Salary
Generous base salary; Discretionary company bonus; Comprehensive benefits suite
Skills & Requirements
Must-have
2-4 years technical support experience
SaaS environment experience preferred
Strong troubleshooting skills
Experience with ServiceNow CRM
AI technology familiarity
Pacific Time zone availability
Nice-to-have
Collaborative mindset
Customer-obsessed approach
Curiosity for product expertise
High-quality documentation skills
Key Requirements
2–4 years of technical or customer support experience