Client Support Specialist

Ticketmaster

Arizona, US
Not specified; not specified; comprehensive benefi...
Fully remote
Ticketmaster system experience
Archtics and host system knowledge
Event programming and access control
Ticketmaster is seeking a Client Support Specialist who will work remotely from Arizona, focusing on maintaining client relationships and providing operational support for ticketing systems. The ideal candidate should have at least one year of experience with Ticketmaster systems and possess strong communication and organizational skills

Job Summary

  • This position delivers services to support the client's day-to-day needs related to the use of ticketing systems and products while maintaining agreed upon service levels.
  • The role involves training clients, sharing best practices, and providing operational support including installs, upgrades, and onsite event support.
  • Through the 'Taking Care of Our Own' program, employees receive comprehensive benefits including medical, vision, dental, mental health, and a 401(k) with company match.

Matching Summary

Match Score: 85

Ticketmaster is seeking a Client Support Specialist who will work remotely from Arizona, focusing on maintaining client relationships and providing operational support for ticketing systems. The ideal candidate should have at least one year of experience with Ticketmaster systems and possess strong communication and organizational skills.

Salary

Not specified; Not specified; Comprehensive benefits package including medical, vision, dental, 401(k) match, and paid time off

Skills & Requirements

Must-have

  • Ticketmaster system experience
  • Archtics and Host system knowledge
  • Event programming and access control
  • Microsoft Office proficiency
  • Troubleshooting software and hardware

Nice-to-have

  • Box office experience preferred
  • Knowledge of Presence and AccessManager
  • Strong organizational skills
  • Creativity in problem solving
  • Awareness of entertainment business

Key Requirements

  • H.S. diploma or equivalent required
  • BA/BS degree preferred
  • 1+ years experience with Ticketmaster System
  • Work from Home in Arizona

Work Rights

Not specified

Tailored Resume

Cover Letter